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| FAQs
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How Do I Place An Order without a prescription?
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When you click an Order link, you will be taken to our secure server where you
will set up your account. You will answer an online questionnaire to provide
information relevant to your medical condition. Once you complete the
questionnaire, you will see a confirmation page to review your answers for
accuracy. At this point, you will submit your order for processing.
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What Happens Once I Submit My Order?
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A US licensed physician will review the information you have submitted and
either approve or decline your request.
If approved, the physician will write the prescription and send it to the
pharmacy where it will be filled and shipped to you via FedEx priority
overnight. Your prescription will include information explaining the usage,
dose, and precautionary information for your medication. You will also receive
contact information for the pharmacist in case you have any questions after you
receive your medication.
After placing your order you will be able to track its process in real-time by
logging into the help desk. When your order ships, the FedEx tracking number
will be e-mailed to you so you may track its progress through the FedEx system.
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What Are Your Privacy & Security Policies?
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USADrugOnline.com is dedicated to patient privacy and security. All information
furnished is legally protected under doctor-patient privilege laws.
Our on-line ordering system uses the latest in Secure Encryption Technology.
All personal and credit card information is submitted with the highest level of
security and precautions. Our system also has safeguards in place to protect
against credit card fraud. Individuals attempting the fraudulent use of a
credit card will be reported.
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How Does An Online Consultation Work?
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Online consultations are a new concept in health care that utilizes the
Internet to improve patient access to physician care. The patient does not
receive a traditional physical exam by the physician, but rather completes an
online questionnaire and communicates with the physician using our secure
online communication tool. Although online consultations will never take the
place of traditional medicine, they do provide a means for patients to receive
treatment for a limited number of conditions that, in certain circumstances,
may not require a physical exam.
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Is This Legal?
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In developing this new Internet medium for the delivery of health care
services, our organization is committed to meeting and exceeding current
regulations. USADrugOnline.com only utilizes US licensed physicians that
practice in the US. Our pharmacies are licensed to ship medication to all 50
states and employ licensed US pharmacists to provide you with the highest
standards of pharmaceutical care. All medication is obtained from legitimate
pharmaceutical wholesalers, so you rest assured you are receiving the same
medication as you would at your neighborhood pharmacy.
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What Prescription Medications Do You Dispense?
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We only offer medications that can be prescribed from online consultations;
therefore we carry a very limited number of medications. No legitimate online
medical company will ever offer narcotics or addictive medications via the
Internet. The medications offered on our website do not require a physical
examination. A thorough review of your medical history is sufficient.
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What Are Your Shipping Rates And Policies?
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Shipping
Once the pharmacy has received your prescription, it will be filled and shipped
by FedEx based on the shipping preference of your choice.
Our shipping options for the continental USA are as follows: FedEx overnight at
a charge of $15.00 or FedEx 2-Day at $12.00.
Alaska, Hawaii and US territories are shipped at $30.00.
>From time to time there are special shipping offers. At present they are as
follows:
FREE SHIPPING on ALL 3-month orders.
We will notify you if there is a problem with your order and you will receive a
confirmation email when the pharmacy ships your medication.
We are unable to ship orders to P.O. Boxes at this time. We must have an adult
signature at time of delivery.
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Can I Return My Medication For A Refund?
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We are unable to accept returned prescription medications due to Federal Law.
*SATISFACTION GUARANTEED*
USADrugOnline.com guarantees your satisfaction with our products and services.
We are committed to offering outstanding quality and service and we are here to
serve you 24 hours a day, seven days a week. If you are unhappy with our
service, please CONTACT US
and let us know the problem. We respond to ALL complaints in a timely manner.
I still have a question!
CONTACT US
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How Does An Online Consultation Work?
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Online consultations are a new concept in health care that utilizes the
Internet to improve patient access to physician care. The patient does not
receive a traditional physical exam by the physician, but rather completes an
online questionnaire prepared by medical professionals and communicates with
the physician using our secure online communication tool. Although online
consultations will never take the place of traditional medicine, they do
provide a means for patients to receive treatment for a limited number of
conditions that, in certain circumstances, may not require a physical exam.
In developing this new Internet medium for the delivery of health care
services, our organization is committed to meeting and exceeding current
regulations. USADrugOnline.com only associates with credentialed, certified
physicians that are licensed in the U.S. All medications are obtained from a
legitimate pharmaceutical wholesaler or directly from the manufacturer; you can
be sure that you are receiving high quality medication.
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What Payment Methods Are Accepted?
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Accepted payment methods are Visa, Master Card, American Express, Money Order,
Cashiers Check, and COD (cash on delivery).
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Is There A Cancellation Policy?
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You may cancel your order before the physician reviews it by contacting our
customer care representatives. Please use our feedback form to contact us.
You cannot cancel a request once the physician has reviewed it.
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Are the generic drugs that you sell safe?
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Yes, generic drugs are just as safe and effective as the original brand name
version. Just like the FDA in the US, Canada has a government agency that
tightly monitors the safety and quality of all drugs sold in Canada.
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Are your prices in US dollars or Canadian dollars?
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All prices appearing on the website are in United States Dollars.
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Can you transfer my prescription from my local pharmacy?
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Sorry, at this time we cannot take transfers from your local pharmacy. We
require that you get a prescription from your doctor and fax it to us.
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Do you sell narcotics?
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No, it is illegal for a pharmacy to mail a narcotic or controlled substance to
a US resident.
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Do you ship internationally?
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We do not ship any international orders at the present time.
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Do you ship to the United States?
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Absolutely. Our pharmacy serves all 50 US States.
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Can I buy medicine without a prescription?
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Yes you can, if you fill out the online medical questionnaire. If you want to
save the most money we recommend you go to your family doctor or walk-in
medical clinic and get a prescription from the Doctor. With that prescription
you will save 30-80% off when purchasing from the Canadian Division Online
Pharmacy.
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How long are my refills good for?
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You will have as many refills as your US doctor has authorized you to have on
the prescription that you fax to us.
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Is it safe to use my credit card?
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Absolutely. We have taken every precaution to make your transaction is secure.
Our website utilizes industry-standard security measures, including SSL (Secure
Sockets Layer). All account information submitted to us is safely isolated from
unauthorized internet access.
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What about sales tax?
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No sales tax is charged.
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What are generic drugs?
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When a drug company first invents a drug (eg. Prozac) that company is the only
one allowed to make that drug for a certain number of years (approximately 10
years in the US and 5-7 years in Canada). After this time period, other
companies are allowed to make the same drug. These drugs are called generics.
The original drug (eg. Prozac) is called a brand name drug. Brand name drugs
and their generics are IDENTICAL in terms of active ingredients. The generic
pills may look different (because they are made by a different company) but
inside is exactly the same active ingredient, which works in exactly the same
way. The only difference between brand name drugs and generic drugs is that
generics are always less expensive.
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What if you don't have all of the items in stock?
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If an item you ordered is out of stock, we will order it from our supplier. If
the item is not available from the supplier we will contact you and let you
know.
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Why do the pills I received look different than the ones I get from my local
pharmacy?
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Firstly, if you are used to Brand Name pills and you have ordered a Generic
from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the
same as the Brand Name products, even though they have the SAME ACTIVE
INGREDIENT and work in EXACTLY THE SAME WAY. In addition, the same Brand Name
pill may look slightly different in Canada than it does in the US. For example,
Celexa 20MG is a peach colored pill in the US, yet the Canadian pill is white
and a little bit smaller than the US pill. Both pills are Celexa 20MG, both
have the SAME ACTIVE INGREDIENT, and both are made by the SAME COMPANY. But,
for whatever reason, the manufacturer decided to make the Canadian pill a
different color. Lastly, when comparing 2 different Generics, they WILL LOOK
DIFFERENT if they are made by 2 different companies.
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How much will I save and why?
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You can save between 35% and 80%, which can represent hundreds of dollars per
order.
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The first reason is price controls. The Canadian government limits how much
pharmaceutical manufacturers can charge for brand name drugs.
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The second reason is that Canadian Pharmaceutical manufacturers are not
permitted to advertise their products, which lowers their operating costs.
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The final reason is the relatively cheap Canadian dollar. For example, $100 USD
buys roughly $140 in Canadian goods.
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How much medication can I buy?
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Due to regulations put into place by the FDA, American citizens are only
allowed to import a maximum of 3 months worth of medication for personal use.
Any amount above this 3-month limit is not considered "personal use". If your
physician writes a prescription for more than 3 months supply, then we can fill
those refills as they come due.
In order to guarantee everyday low prices on your prescription medications,
first-time and refill orders must total at least $50 before the shipping and
handling fee.
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What can slow down the process of my order?
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At USADrugOnline.com, our goal is to get your medications processed within 1
week, and up to 1 week for shipping. Sometimes, this process can be slowed down
slightly if:
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There are delays in receiving a copy of the prescription from you or your
doctor, and we have to contact your doctor or pharmacy to get a copy of the
prescription.
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The Patient Registration Form is inaccurate or incomplete. Your order will be
processed faster if you complete the Patient Registration Form online.
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There are delays due to Credit Card failure: we have to contact you to make
sure the problem is solved.
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Delay due to Rx problem (quantity, dosage, etc...): we have to make the
appropriate changes and then have to contact you to make sure we can fulfill
the order.
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How does the quality of Canadian drugs compare to those in the U.S.?
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The Canadian government has very strict requirements for the manufacturing of
drugs, which meet or exceed FDA drug safety standards. Some of the drugs sold
in Canada are actually manufactured in the US and are repackaged for sale in
Canada. Generic medications are all manufactured in Canada under the Canadian
Health authority' (Health Canada) stringent requirements. Canada's health
system is known to be among the best in the world.
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Are all drugs available?
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Not all drugs available for purchase in the United States are available in
Canada. For instance, we legally cannot ship any narcotic or controlled
substance across the border. However, USADrugOnline.com carries the large
majority of medications available in the United States, more than 2500
different drugs.
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Do I have to pay US duties?
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No. Following a Canadian-American Agreement, medications are duty free.
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Will you accept my insurance?
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Unfortunately, because our services are treated as rendered in Canada, we
cannot accept insurance coverage from the US. However, you will be given a
receipt so that you can file an insurance claim.
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Why do drugs have different names in Canada?
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These are trade or brand names registered by the manufacturer. Manufacturers
will often use different trade names in different countries. However, even
though they may look different or have a different trade name, the medications
will have the same active ingredients.
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What is the difference between generic drugs and brand name drugs?
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A generic drug is a medication for which the manufacturer's patent protection
has lapsed. As a result of this, other manufacturers are allowed to produce and
sell the exact medication at a lower more competitive price. The generic drug
is exactly the same medication as the original brand name drug, simply
manufactured by another company. Due to strict regulations on the generic drug
industry, these drugs must provide the same therapeutic effect as the brand
name drug.
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Are all generic drugs available for me to purchase?
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No. Because of differences in the patent laws between the U.S. and Canada,
generic versions of certain U.S. brand name drugs that are produced in Canada
are not available in the US.
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